SHIPPING POLICY
Shipping & Delivery
At Arya Pastel, we take pride in processing and delivering your personalised orders as quickly as possible.
Order Processing Time
-
All personalised orders are processed within 1–2 working days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Method
-
Orders are shipped via trusted local courier services.
-
Tracking numbers will be provided once your order has been shipped.
Estimated Delivery Time
-
West Malaysia: 1–3 working days
-
East Malaysia: 3–7 working days
Please note that delivery times may vary due to courier delays, weather conditions, or peak seasons.
Shipping Fees
-
Shipping fees are calculated at checkout based on location and order size.
-
Any ongoing shipping promotions will be clearly stated on our website or social media.
Incorrect Address
-
Customers are responsible for providing accurate shipping details.
-
Arya Pastel is not responsible for delays or lost parcels due to incorrect or incomplete addresses.
RETURN & EXCHANGE POLICY
Returns & Exchanges
Due to the customised nature of our products, please read our return policy carefully.
Personalised Items
-
All personalised or custom-made products (including names, logos, designs, or colours selected by customers) are NON-REFUNDABLE and NON-RETURNABLE, unless:
-
The item received is defective
-
The item is incorrect due to our error
-
Non-Personalised Items
-
Non-customised items may be eligible for return within 3 days of receiving the product, provided:
-
Item is unused, in original condition and packaging
-
Proof of purchase is provided
-
REFUND POLICY
Refunds
Refunds are only applicable under the following circumstances:
Eligible for Refund
-
Defective items
-
Incorrect items sent by Arya Pastel
Refund Process
-
Please contact us within 3 days of receiving your order.
-
Provide clear photos/videos of the defect or issue.
-
Our team will review and respond within 2 working days.
If approved:
-
Refunds will be processed via the original payment method or as store credit, depending on the situation.
-
Refund processing may take 5–10 working days, subject to bank processing time.
Not Eligible for Refund
-
Change of mind
-
Colour differences due to screen settings
-
Minor variations in handmade or customised products
-
Errors caused by incorrect information provided by the customer
CONTACT US
If you have any questions regarding shipping, returns, or refunds, please contact us:
📩 Email:admin@aryapastel.com
⏰ Working Hours: Monday – Friday, 9.00 AM – 6.00 PM
